Make a complaint

You have 5 calendar days from the date of receipt of the goods to report any non-conformity of the goods received with the order placed or to claim goods damaged in transit.

Remember the required attachments that are necessary to determine the validity of your claim.

(If you have any problems, please contact us:

Email: [email protected]

Tel. +48 12 397 82 00)

You will be informed by email about the progress of your complaint.

Your BayWa r.e. team

Fields marked with * are mandatory.

Basic Information

Declarant data

First name *

Surname *

Company Name

TAX No.

Delivery Note No. *

Date of receipt of the parcel *

Order No.

order number in the format PL2100...

Tracking No.

Email *

Phone No *

Description of non-compliance - raise a comment *

Article name and number - raise a comment *

Product serial number (applies to modules and inverters)
Please enter the serial No

Add attachments. * (50MB)

Please add the photo of the damage, photo of the serial number, scan of the protocol

Add damage report*

Add delivery note*

Add pictures*

Add other

I have read the terms and conditions and privacy policy and agree with them.*