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Make a complaint

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You have 5 calendar days from the date of receipt of the goods to report any non-conformity of the goods received with the order placed or to claim goods damaged in transit.


Remember the required attachments that are necessary to determine the validity of your claim.


(If you have any problems, please contact us:

Email: [email protected]

Tel. +48 12 397 82 00)


You will be informed by email about the progress of your complaint.

Your BayWa r.e. team


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Direct contact

BayWa r.e. Solar Systems Sp. z o. o.

Office addresses: Poland

390 Krakowska Street, 32-080 Zabierzów (near Cracow) VAT 513 026 87 90

+48 888 332 750 Opening hours

8:00 - 16:00

Bulgaria Knyaz Alexander Battenberg str. 28, fl. 3, office 12, 6003 Stara Zagora Opening hours

9:00 - 18:00 Placing and handling orders

[email protected] Inquiries and technical advice

[email protected] Invoices and payments [email protected] Logistics and transport [email protected] Marketing [email protected] Purchasing [email protected] Warehouse address Komandosów 1/2 street, 32-085 Modlniczka, (near Cracow) +48 518 997 343 +48 603 172 808 [email protected] Opening hours 6:00 - 22:00 Personal collection hours 6:00 - 12:00 i 16:00 - 21:00