Make a complaint

You have 5 calendar days from the delivery date to report any incompatibilities of the goods received with the order or to make a complaint about any damage in transport.

Remember about the required attachments, which are necessary to confirm the validity of the application.

In case of problems or questions, please contact us: Mail: [email protected] Tel. +48 12 397 82 00

You will be informed about the progress of the complaint by e-mail.

Your BayWa r.e. team

Fields marked with * are mandatory.

Basic Information

Declarant data

First name *

Surname *

Company Name

TAX No.

Delivery Note No. *

Date of receipt of the parcel *

Order No.

order number in the format PL2100...

Tracking No.

Email *

Phone No *

Description of non-compliance - raise a comment *

Article name and number - raise a comment *

Product serial number (applies to modules and inverters)
Please enter the serial No

Add attachments. * (50MB)

Please add the photo of the damage, photo of the serial number, scan of the protocol

Add damage report*

Add delivery note*

Add pictures*

Add other

I have read the terms and conditions and privacy policy and agree with them.*